Frequently Asked Questions

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Frequent questions we get asked…

WHAT SAFETY MEASURES ARE IN PLACE?

The safety of our guests is the top priority of the Get Your Yacht team.

Our snorkel guides are certified in rescue diving and most are full-fledged Divemasters. They have also received extensive training in first aid, including CPR. A fully stocked first aid kit and oxygen is also kept on each boat..

DO YOU HAVE SNORKELING GEAR? IS IT CLEAN? WHAT IF I HAVE MY OWN?

We provide  top-quality snorkeling gear including the latest life vests which are less restrictive and lighter weight than traditional vests.

We sanitize all of our gear before every tour. Walk around our boat when you arrive, and you’ll see just how tidy we are!

If you have your own snorkeling gear you’d like to bring, you’re more than welcome to. We can even stow it away while underway and get it for you when you’re ready to hit the water.

DO YOU PROVIDE LIFE VESTS FOR ALL GUESTS?

Yes. We have enough life vests aboard for all passengers.  We can help you and ensure that any small children have proper life vests as well.

WILL WE NEED TOWELS AND SUNSCREEN?

Yes! We’ll take care of the open bar, food, music, snorkel gear and everything else. All you need to bring are some towels and sun screen!

CAN I BRING MY OWN ALCOHOL?

There is no outside or liquor needed on tour. Drink packages are available for sale as part of the tour.

Maybe you have a special bottle of your favorite liquor or wine? Ask about our premium upgrades or check out the bottle service list here.

CAN WE BUY SNACKS AND DRINKS WHILE ON TOUR?

No need for that! Every tour comes with complimentary drinks and snacks. Day tours and private charters even come with a full, Mexican style meal.

ARE VEGETARIAN, VEGAN, OR OTHER SPECIALTY MEALS AVAILABLE?

If you have special dietary concerns, please let us know when booking and we’ll accommodate you in any way possible.

DO YOU HAVE A GLUTEN FREE MENU?

The meal aboard is actually already gluten free! Fire grilled chicken, Mexican style rice, beans, fresh made guacamole, freshly diced salsa, corn tortillas and chips! Nothin’ gluten about it.

WHAT KIND OF MUSIC WILL YOU BE PLAYING?

What kind of music do you want to hear? We have a huge library and the ability to connect any device to our sound system. We can plug you directly in, transmit your music via Bluetooth or even download music while we’re out to sea!

Did you know we also have karaoke? With a handful of microphones piped right into our 6,000 watt sound system, you and your group can sing along to all of your favorites until you can’t sing anymore!

IS THERE ANYWHERE TO SHOWER ABOARD?

Several places! We have a freshwater shower off the back of the boat for anyone getting back in from snorkeling who just wants to rinse off the salt water. If you want a real-deal shower, we have two private showers inside of the cabins below deck. Remember, this is your house. Make yourself at home!

CAN I CHANGE CLOTHES PRIVATELY ANYWHERE?

Take your pick! We have full sized cabins inside including  full washrooms where you can change, shower, freshen up or even lay down in to take a rest from all the action.

HOW FAST CAN THE BOAT GO?

Good questions! We’re sitting on twin diesel engines that can get our boats really going, but generally we’ll cruise at around 10-12 knots (that’s about 14 miles per hour) to give you the most comfortable trip possible.

CAN WE FISH FROM THE BOAT?

Depending on which yacht you choose.  All yachts with fishing listed as an available activity have fishing  will allow fishing. Only the fishing boats will have serious sport fishing.

We have a selection of high quality fishing gear aboard. We put those sticks in the water as we set out on every tour. If you want to get more hands-on, just say so and come on down to the fishing deck, we’d love to have you involved!

ARE CHILDREN ALLOWED ON TOURS?

We are as kid friendly as it gets! Think about it: sea turtles,  thousands of reef fish, safety gear, a happy, fun environment with great staff. The trip is so action packed your kids won’t want to leave.

I HAVE NEVER BEEN ON A BOAT WITH MY CHILDREN, IS IT SAFE FOR THEM?

Absolutely. We would never take you out in unsafe conditions, plus our staff are prepared to manage any type of emergency.

We also have life vests for all aboard. While you’re not required to wear them while aboard, you absolutely can if you’d like.

DO WE NEED EXTRA CASH?

If you think the crew aboard did a good job and made your day, often we have guests who will want to show their appreciation in the form of a tip. This is entirely up to you and much appreciated by the crew!

WHAT HAPPENS IF THERE IS FOUL WEATHER?

If there is a storm or the seas are too rough, we will cancel the tour and reschedule or refund your tickets if there is not another date available that works for you.

Often rain here is very come-and-go. It may rain for ten minutes, then the clouds will break open and sunshine comes through. Truly a Caribbean phenomenon. If there is some rain during the trip we have lots of interior space on the boat to keep the party going.

WHAT IF I DON’T SHOW UP FOR MY TOUR?

We do allow cancellation for a tour up to seven days before your departure date. However, we cannot issue a refund for late cancellation or failure to arrive for your tour .

CAN I CHANGE MY RESERVATION?

Absolutely. Get in touch with us using the Book Now page and we’ll get you sorted out right away.

CAN I WAIT UNTIL I ARRIVE IN PLAYA DEL CARMEN BEFORE I DECIDE TO TAKE YOUR TOUR?

Definitely. Not everyone likes to plan ahead! However, remember that tours are available on a first-come first-served basis, so to be sure you get a spot on a tour, it’s best to book through our site as soon as possible.

WHAT KIND OF PROOF OF PURCHASE WILL I NEED TO SHOW UPON ARRIVAL?

We keep a list of every guest for the tour, so you don’t need to bring any proof of purchase.

HOW FAR IN ADVANCE SHOULD I MAKE A RESERVATION?

This is entirely up to you! Coming down for a trip next year, but love to plan in advance? No problem. Are you more of a seat-of-your-pants traveler? No problem.

It should be noted that the closer to the date you wait to book the more likely it will be that a tour could be all booked up. Book soon so you’re not disappointed.

IS THE RESERVATION PROCESS SECURE?

Our booking process uses TRUSTe, the leading global Data Privacy Management company. Thousands of companies use TRUSTe around the world and rely on them to keep customer data secure.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards which you can pay directly to our PayPal account. You do not need a PayPal account yourself to use your credit card to pay.

For private tours, we take a deposit of 50% to hold your date. The balance can be paid in cash at the dock, or by credit card up to 14 days before the charter date.

I NEVER RECEIVED A CONFIRMATION TO THE TOUR, WHY?

You should automatically receive a confirmation and receipt of the transaction upon booking. If you have not, please check your spam folder. If you still cannot find your confirmation, please contact us and we’ll send you another.

I CAN’T SEEM TO BOOK ONLINE. CAN I JUST CALL YOU?

We can absolutely help you over the phone as well and process your tour request. All of our contact information is listed here on our Contact Us page.

HOW DO I GET TO THE BOAT?

For an additional $15 per person, you can add on round-trip transportation from anywhere in the Mayan Riviera. This is arranged through a transportation company who has given us their wholesale rate of $15. We take $0 profit and add $0 to the cost. Our job is to make this as relaxing and easy for you as possible. Your job is to get on this boat and have a great time.

Riviera Maya: $15/pp round trip
Cancun: $20/pp round trip
Tulum: $20/pp round trip

If you’re in Cancun, we’ll come get you, Playa del carmen, we’ll come get you, Akumal, we’ll come get you, Tulum… you get the idea!

 For more information, head to our Transportation page.

CAN I TAKE A TAXI OR DRIVE MY OWN CAR?

You sure can! Click here for directions. The marina area is a gated community, so you will just have to tell the security there that you are going on an H2Oh Sun Cruise tour.

Prices for taxis around Playa del Carmen, Cancun and all of the Mayan Riviera can vary quite wildly. Use the latest price sheet we’ve provided below for some help while on vacation!

At the time of this FAQ (2017), a taxi from downtown Playa del Carmen to Puerto Aventuras should be roughly around $400pesos. 

Zones

This first image shows zone numbers around Playa del Carmen. Use this to find out which zone you are in, and look to see which zone you are going to. Then, refer to the second image below…

Zone Rates

When you know which zone you are in and which zone you are going to (see image above), look below and use the main column for the zone you are in, and look down the list to see the price of the zone you are headed to.

Example: If I am in “Zona 1” and going to “Zona 5”, I look at the first list on the top left titled Zona 1, and look down until I see it is $90pesos to get to Zona 5. That’s the rate you should expect from the driver or try to negotiate.

These are only for within the greater Playa del Carmen area, but we hope they help!

 For more information, visit our Transportation page.

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